Grievance Redressal.
We take investor complaints seriously. Here’s exactly how to reach us, and what to expect at each step.
We aim to resolve every concern promptly
If you have a concern relating to your investments, our service, or any transaction processed through W7 Wealth, we want to hear about it. Most concerns can be resolved quickly through our internal grievance desk; for matters that remain unresolved, investors have access to external, SEBI-recognised escalation channels.
Email: grievance@w7wealth.in | Phone: +91 98931 60066
Grievance Form
If your concern isn’t resolved at the first level
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1
Internal Grievance Desk
Write to grievance@w7wealth.in or call +91 98931 60066. We aim to acknowledge every grievance within 2 working days and resolve it within 15 working days.
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2
Concerned AMC / Registrar (RTA)
For scheme-specific issues (NAV, redemption delays, statements), you may also write directly to the Asset Management Company or its Registrar (CAMS / KFintech), whose details are on your account statement.
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3
SEBI SCORES
If your grievance remains unresolved, you may lodge a complaint with SEBI’s SCORES platform at scores.sebi.gov.in, or through the SCORES mobile app.
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4
Online Dispute Resolution (ODR)
SEBI-registered intermediaries and their clients can also access the ODR portal at smartodr.in for online conciliation and arbitration of unresolved disputes.
Typical Resolution Timelines
| Step | Expected Timeline |
|---|---|
| Acknowledgement of grievance | Within 2 working days |
| Resolution by internal grievance desk | Within 15 working days |
| Response from AMC / RTA (if escalated) | As per AMC’s published timelines |
| SEBI SCORES review (if escalated) | As per SEBI’s published SCORES timelines |